Frequently Asked Questions​

The Astra Pro Addon is a plugin that extends the free Astra theme and adds some very useful pro features.

The Essential Bundle is a package that comprises the Astra Pro Addon, WP Portfolio plugin, Starter Templates, and the Ultimate Addons depending on the page builder you want (Elementor or Beaver Builder).

The Growth Bundle offers ready-made websites and includes all plugins used to build those sites. When you purchase Astra Growth Bundle, you don’t need to buy anything else separately.

If you’re looking for a solid and fast theme with easy customization options, go for the Astra Pro addon. If you want to take things a step further, need access to ready-made websites and everything required to build and deliver websites fast, purchase the Astra Growth Bundle.

If you want to use a single page builder and need tools to enhance its possibilities and access ready-made website templates, purchase the Essential Bundle.

You will find a complete comparison here – https://wpastra.com/compare-pricing-plans/

The Essential Bundle and Growth Bundle both offer the full range of tools and plugins you need to build high performance websites. But they do have differences.

The Growth Bundle includes everything you need to build beautiful websites. It gives you access to the Astra Pro addon, page builder addons – Ultimate Addons for Beaver Builder and Elementor, premium Starter Templates, Convert Pro, Schema Pro, and the WP Portfolio plugin.

The Essential Bundle focuses on the page builder you use. With the Essential Bundle you can use the Astra Pro addon, the WP Portfolio plugin, access premium Starter Templates and the Ultimate Addon for the page builder of your choice.

You can compare the Growth and Essential Bundle here – https://wpastra.com/pricing/

Yes, Astra and our other plugins really do offer unlimited usage! You are free to use our plugins and theme on any number of websites with whichever plan you choose.

You are free to use them on your own website, and you can also use it on customer websites if you’re designing for others. However, sharing the license key with any third party is not allowed.

No, you do not get the pro versions of Elementor or Beaver Builder when you purchase a bundle. We do include the free versions with Starter Templates that are built with them though.

The free version of Elementor and Beaver Builder are sufficient to help you create amazing websites with Astra. If you want extra functionality, you could try Spectra, Ultimate Addons for Beaver Builder (UABB), or Ultimate Addons for Elementor (UAE) depending on the page builder you are using.

Spectra adds a selection of blocks and templates for the Gutenberg block editor. UABB/UAE does the same for Beaver Builder and Elementor respectively.

You do not need additional plugins to create amazing websites with Astra. Using Astra and Starter Templates, you can create complete websites for almost any purpose. Here is the collection of website demos powered by Astra theme – https://wpastra.com/website-templates/

You can use external plugins if you like though. Astra is compatible with all popular plugins that follow the WordPress coding standards. Here are some recommendations – https://wpastra.com/recommendations/

All transactions are fully secure. All transactions are processed via Stripe and PayPal, both of which have their own robust security. We do not store any card details.

Any kind of payment information such as credit card or debit card data is not stored in any form by us or on any internal or external databases that are accessible to us.

Yes, we do have a refund policy! We firmly believe in and stand behind our products 100%. But we understand that it cannot work perfectly for everyone. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 14 days of your original purchase.

Also, kindly note that refunds may only be issued within 14 days of the purchase date. After 14 days no refunds can be processed.

The refunds on renewal payments can not be processed. We will send an email 2 weeks prior to your renewal date, so you can use this opportunity to cancel your subscription before the renewal payment is automatically processed.

The refund amount goes back to the original payment method used or to the user’s bank account. We do not use store credit.

We do not offer a trial version of Astra Pro and Bundles (Essential or Growth). However, we offer a 14 days refund guarantee.

It isn’t easy to create a trial setup for all features of different plugins. After purchasing, you can use the premium features on your websites with the help of documentation and videos.

So, you can take advantage of the 14-day-refund policy. It gives you adequate time to review the features. Also, you have access to technical support in the meantime to answer your queries.

We offer a range of powerful free tools that make building websites faster and easier. The Astra theme is available for free on the WordPress repository. You can take a look at it here – https://wordpress.org/themes/astra/

You can also use the free Starter Templates by using the free plugin – https://wordpress.org/plugins/astra-sites/

You can check all our free plugins in the WordPress repository.

Yes, You will find a complete comparison between the plans here – https://wpastra.com/compare-pricing-plans/

We provide three packages – Astra Pro, Essential Bundle, and Growth Bundle. The difference between the three packages are the number of products you can access.

An annual plan allows you to use our products on an unlimited number of websites within a year. After that year, all the websites will remain fully functional, you won’t be able to access updates and support for them.

If you wish to continue getting updates and support, you must renew the license for the following year.

A lifetime license lets you use the product on an unlimited number of websites with updates and support for a lifetime with a single, one-time payment. 🙂

All annual purchases come with auto-renewals as mentioned on our terms and conditions page – https://share.getcloudapp.com/v1uYND1A

We send an email four weeks before your renewal date so you can use the opportunity to cancel your subscription before the renewal payment is automatically processed.

If you want to cancel the auto-renewal, you can reach out to us.

Your website will remain fully operational even if you don’t renew your license. Renewing a license will ensure that you continue receiving plugin updates, technical support, and access to new features.

If you choose not to renew, your websites will remain as they are, and you can still use the existing widgets and features – but you won’t have access to updates and technical support. Owning an active license keeps your site up-to-date and secure.

In the Essential and Growth Bundle case, you cannot further import premium templates to your websites.

Split payment is only available for the Lifetime Growth Bundle plan. This payment method will allow you to make a purchase by paying just 1/3rd of the amount now and the others in 2 easy installments in the following months.

For any reason, the payments for the following months fail, the purchased license will automatically be put on hold and access will be restricted.

You will get update notifications for your plugins in your WordPress dashboard the same as any other theme or plugin. Please note you will require an active license to access the updates.

Yes, you can upgrade your existing plan. If you have an existing product with an active license, you can upgrade by paying the price difference between the two products.

Please read the further details here (which explain all the upgrade scenarios) or get in touch with us, and we will help you with the upgrade process.

No. We do not have a downgrade option for any of our products and packages in store.